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GUIDELINE # 3

ACTIVITY #1

PAGE 67

Exercise A

 

1- What two factors affect the 'Middle East clock'?

  • TIMING

  • TIME CONCEPT

 

 

2- What can cause problems for Americans when they do business with Latin cultures?

  • The relationship

  •  

 

 

Exercise B

 

what qualities companies should look for when sending staff abroad.

 

  • Adaptability

  • Flexibility

 

 

Exercise C

 

I think also one of the key features of the successful international business ' is to be non· engagement, For instance, if you're coming from an Asian culture to try and do business with 

a Western culture, for certain the way that people do things will be fundamentally different

- the _ . _ . _ . _ _ . _ . _ ', the structure, the decision make process', the seniority and the

_ _ _ _ _ _ _ _ _ _ _ S of the people you're doing business with - will be fundamentally different.

 

 

 

Exercise D

 

If I could be sent to overseas, I would choose Germany, because first, I like its language, its history,  its technology development, its different opportunities in engineering

PAGE 68

EXERCISE A

 

1 - Small talk is one way to break the .ice.when meeting someone for the first time. 
2  - I was thrown in at the deep ..end.. when my company sent me to run the German office. I was only given two days' notice to get everything ready. 
3 -  We don't see eye to .eye. with our US parent company about punctuality. We have very different ideas about what being 'on time' means. It's a question of culture. 
4 - I got into hot water with my boss for wearing casual clothes to the meeting with the potential Japanese customers. 
5 I really put my foot in it when I met our Spanish partner. Because I was nervous, I said 'Who are you?' rather than 'How are you?'. 
6 I get on like a house on fire  with our Polish agent; we like the same things and have the same sense of humour. 
7 When I visited China for the first time, I was like a {ish out of. water  Everything was  so different, and I couldn't read any of the signs! .
8 My first meeting with our overseas clients was a real .eye -opener. I hadn't seen  that style of negotiation before

 

EXERCISE B

Listen to eight people using the idioms from Exercise A and check your answers ...

 

EXERCISE C

 

Consider the context of each idiom in Exercise A and decide which have:

 

a) a positive meaning
b) a negative meaning.

 

1 -  A                       2 -    A                        3 - B                 4 -  B

5 - B                       6 -    A                        7 -    A               8 - A

 

 

 

 

 

PAGE 69

 

EXERCISE A

 

a) referred to in a positive way in the text

b) referred to in a negative way in the text
c) not referred to at all.

 

a) -  1 understanding the culture of the country you are living in 
a) - 2 asking British colleagues personal questions when you meet them for the first time
c) - 3  hiring staff who are flexible and tolerant 
a) - 4 providing staff with practical support 
c) - 5 looking at the role of the spouse (husband or wife) in the selection of candidates for overseas postings

 

 

EXERCISE B

 

1-What things are people from different countries in an organisation:

 

a) likely to have in common 

 

 

 

b) likely not to have in commo n

 

 

2- What is 'cultural awareness'?

 

Cultural awareness ismuch more than simply knowing about a country's history andgeography. It is about understanding how and why cultures work differently.It is also important to understandyour own cultural make-up in order to work more effectively, maximiseteamwork and strengthen globalcompetence.

 

 

EXERCISE C

 

I think that in a cultural training course is very important to learn the basic language or appropriate and inappropriate expressions, so also negotiation ways and a good professional practices.

 

 

PAGE 71

Exercise A

 

 

 

Exercise B

 

Work in pairs. In what business situations wouLd you use these expressions? 


Congratulations!                 I don't mind.                      I'm afraid ...
After you.                 Cheers!                Excuse me.                Yes, please.
That's no problem.                      Make yourself at home.
Sorry.                     Could you ... ?                Help yourself.              It's on me.
That sounds good.               Bad luck.                              Not at all.

 

Exercise C

 

What wouLd you say in the following situations? 


1 You don't hear someone's name when you are introduced to them.

 

excuse me, could you repeat your name please


2 You have to refuse an invitation to dinner with a supplier. 

 

l'm sorry but i can not to go,  I have other event


3 You are offered food you hate. 

 

Thanksfor the food, it tastes very good.


4 You want to end a conversation in a diplomatic way. 

 

well, I liked talk with you, I'm late , I have to go to house.


S You have to greet a visitor.

 

Hello, Im Johana garcia and I am your guide.


6 You have to introduce two people to each other.

 

He  is my friend of managment class and she is my friend of calculus class


7 You offer to pay for a meal.

 

I invite the dinner.


8 You have to propose a toast. 

 

I would like to propose a toast for the recently married and my best friends


9 Your colleague has been made redundant. 

 

what happened? or  why has he been made redundant? or what do you think to do?


10 You arrive half an hour late for a meeting

 

I'm sorry, I know I arrive late  , the traffic is heavy today

 

 

Activity #1

ACTIVITY #2

PAGE 70

PAGE 74

EXERCISE A

 

 

1 ) If you are invited to a Brazilia n's house for dinner, you must / should arrive at least 30 minutes after the time mentioned.
2) You mustn't / don't have to give purple nowers as a gift in many countries. 
3) All personnel should / must read the health and safety notices in the building. 
4) Staff don't have to / mustn't disclose information on the project unless authorised.
5) I think you should / must encourage the team to develop interpersonal skills. 
6) Simone doesn't have to / shouldn't work so hard - she is looking very tired. 
7)  When going to a new country to do business, you should / must do some research into their culture. 
8)  You mustn't / don't have to pay immediately. We can offer you credit. 

 

 

 

 

EXERCISE A

 

In your opinion, which factors below are important for getting a job? Choose the five most important. Is there anything missing from the list? Which do you think are not important? Why? 

 

appearance                          hobbies/interests                     experience                         personality
intelligence                          marital status                          contacts/connections      qualifications
reFerences                           age/gender                                astrological sign               handwriting
blood group                         sickness record                         family background           education

 

  • IMPORTANT

  • NOT IMPORTANT

PAGE 75

EXERCISE A

 

These days, many applicants submit their curriculum vitae ' speculatively to companies they
would like to work for. In other words, they do not apply for an advertised job, but hope
the employer will be interested enough to keep their CV on file and contact them when
they have a vacancy. When replying to an advertisement, candidates often fill in a(n) 
aplication form 2 and write a(n) covering letter '. The employer will then invite the best candidates to attend a(n) interview• . Sometimes candidates will take a(n) pshycometric test S before the interview
to assess their mental ability and reasoning skills. These days, it is normal for successful 
candidates to have to work a(n) probationary period 6 in a company. This is usually three or six
months; after that, they are offered a permanent post.

 

EXERCISE B

 

 

Match the verbs (1-6) to the nouns (a-f) to make word partnerships_ 

3 to advertise  ------- a) a vacancy/post 1 
2 to shortlist --------  c) the candidates 
4 to assemble -------  f) a job offer
6 to check ------------ d) references
5 to make ------------ b) an interview panel
1 to train ------------- e) new staff 

 

PAGE 78

EXERCISE A

 

In each of the sentences, two of the verbs are possible and one is incorrect. Cross out the incorrect verb.

 

1 He ............ to review our complaints procedures.
a) promised                 b) delayed               c) wanted 


2 I. ..... . .... improving interpersonal skills training.
a) undertook          b) suggested             c) recommended

 

3 I............ to meet the HR Director.
a) decided                       b) didn't mind         c) arranged


4 She ........... to check the redundancy arrangements.
a) refused              b) failed                  c) put off 

 

5We ............ to review our policy for anti· bullying in the workplace.
a) consider               b) hope                 c) plan

 

 

EXERCISE B

 

 

Match the sentence halves. 


1 HR recommends -----------------------------a) to raise the minimum wage.
2 The company simply can't afford ----------------f) using the cheapest form of transport.
3 This job involves --------------------------------d) working weekends sometimes. 
4 The manager seemed impressed by my CV and promised  -------------- b) to call me back in a couple of days.
5 Three members of staff stopped --------------------------c) smoking after the programme.
6 He was fired because he refused ----------------------- e) to follow a directive given by his superior. 
 

 

 

EXERCISE C

 

Choose the most appropriate form of the verb to complete the sentences. 


1 HR's new computer programme has stopped working / to work .
2 She was driving in a hurry, but she stopped answering / to answer her mobile phone.
3 Did you remember calling / to call HR yesterday?
4 I can't remember offering / to offer you a raise.
5 I forgot telling / to tell you I'd quit my job. 
6 I'll never forget making / to make my first sale

 

 

 

 

Activity #2
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